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Player Services Specialist

Location: Cheyenne, Wyoming

About the position

The Wyoming Lottery Corporation is currently hiring the position of Player Services Specialist.  The Player Services Specialist provides customer service to WyoLotto players, Lottery Officers and staff that need assistance.  For players, this includes processing player claims, following tax rules and assisting in the problem solving of ticket situations.  The emphasis is on ensuring that players are paid the prizes due them under the law, that internal controls over transactions processed are followed and that a positive image of the Lottery is presented.  In addition, this position is responsible for providing backup support to the Executive Assistant when needed.  Proficiency in MS Office and Outlook preferred.

This person must have strong customer service skills, ability to communicate effectively, have the ability to exercise good judgment in a variety of situations and work well within a small office environment. 

Send cover letter and resume to Robin Medina,, for consideration.